Legal Notice

Last Updated: 21 August 2026

This Legal Notice sets out information regarding the ownership and operation of the Avora website and should be read together with our Terms of Service, Privacy Policy, Shipping Policy and Refund Policy.

1. Website and Business Information

Trade Name: Avora
Legal Name / Proprietor: Tiya Shah
Website: avora.ind.in
Nature of Business: Online retail and gifting business
Principal Place of Business: Nirmal Niwas, Tardeo, Mumbai – 400026, Maharashtra, India

Avora is an India-based gifting brand offering personalized products, curated gift hampers and corporate gifting solutions. Our offerings may include personalized diaries, office and travel accessories, drinkware, gift hampers and other gifting products made available through our website from time to time.

Certain products may be personalized with names, initials, company branding or other customization selected by the customer.

2. Orders and Fulfilment

Orders placed through Avora may be processed and fulfilled with the assistance of third-party manufacturers, personalization partners, suppliers, payment service providers and logistics partners.

Product availability, personalization options and estimated delivery timelines may vary depending upon the product, quantity, customization requested and delivery location.

3. Governing Law and Jurisdiction

This website, its use and transactions undertaken through it are governed by the laws of India.

Subject to applicable consumer protection laws and any jurisdiction available to consumers thereunder, disputes arising in connection with this website or transactions with Avora shall be subject to the jurisdiction of the competent courts at Mumbai, Maharashtra, India.

4. Intellectual Property

The Avora name, branding, logos, website design, written content, graphics and other original material appearing on this website are owned by or licensed to Avora, as applicable.

Such material may not be copied, reproduced, distributed, modified or commercially exploited without appropriate authorization, except as permitted under applicable law.

Third-party trademarks, product names and other intellectual property appearing on this website remain the property of their respective owners.

5. Product Information

Avora endeavours to present product descriptions, images, colours, personalization options, pricing and availability as accurately as reasonably possible.

Actual colours and appearance may vary slightly depending upon screen settings, lighting, manufacturing batches and the nature of personalized production. Minor variations inherent to materials, manufacturing or personalization may occur.

If an order is incorrectly personalized, damaged in transit or materially different from the product ordered, the matter will be handled in accordance with our Refund Policy.

6. Third-Party Services

Avora may use third-party service providers for services including payment processing, product fulfilment, personalization, shipping, analytics, communications and marketing.

Where customers interact with third-party services, the relevant third party’s terms, policies and privacy practices may also apply.

7. Grievance Redressal

For consumer complaints or grievances relating to orders placed through Avora, customers may contact:

Grievance Officer: Tiya Shah
Designation: Grievance Officer – Avora
Email: support.avoraindia@gmail.com
Address: Nirmal Niwas, Tardeo, Mumbai – 400026, Maharashtra, India

Avora will endeavour to acknowledge consumer grievances within 48 hours and address them within the timelines prescribed under applicable law. The Consumer Protection (E-Commerce) Rules, 2020 require acknowledgement of consumer complaints within 48 hours and redressal within one month.

8. Customer Support

For general enquiries, order assistance or customer support:

Email: support.avoraindia@gmail.com
Website: avora.ind.in

9. Changes to this Legal Notice

Avora may update this Legal Notice from time to time to reflect changes in our business, website practices or applicable legal requirements. The latest version will be made available on this website.

One caution: the e-commerce rules do contemplate fairly detailed grievance/contact disclosures, and the official materials refer to grievance-officer contact details. I have followed your instruction not to display a phone number, but we should revisit that point once all policy pages are cleaned up.

Next, send me the current Shipping Policy, and I’ll remove every placeholder and rewrite it specifically for Avora.