Shipping policy
Shipping Policy
Last Updated: 21 August 2026
Thank you for shopping with Avora. This Shipping Policy explains how orders placed through avora.ind.in are processed, dispatched and delivered within India.
1. Order Processing
Orders are processed after successful order confirmation and payment, where applicable.
As many Avora products are personalized or made to order, processing time may vary depending on the product, quantity and customization requested. Personalized products may require additional preparation time before dispatch.
For larger corporate orders, customized hampers or special branding requirements, the applicable production and delivery timeline will be communicated separately based on the order requirements.
2. Shipping and Delivery
Avora offers delivery across India, subject to serviceability by our logistics partners.
Once an order has been dispatched, the estimated delivery time will generally depend on the destination and courier serviceability.
Indicative delivery timelines after dispatch are:
- Metro cities: approximately 3–5 business days
- Other cities and locations: approximately 5–8 business days
- Remote or limited-service locations: delivery may take longer
These timelines are estimates and are not guaranteed. Delays may occasionally arise due to courier operations, weather conditions, public holidays, high-volume periods or other circumstances beyond Avora's reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be clearly displayed during checkout before the customer completes the order.
Shipping charges may vary depending on the order value, delivery destination, size or weight of the shipment and any promotional shipping offers available at the time of purchase.
Avora may offer free or discounted shipping from time to time. Any such offer will be subject to the conditions displayed on the website or at checkout.
4. Cash on Delivery
Cash on Delivery, where available, will be displayed as a payment option at checkout.
COD availability may depend on the product, order value and delivery pin code. Any applicable COD charge will be disclosed before the order is placed.
5. Order Tracking
Where tracking is available, customers will receive shipment or tracking information at the email address provided while placing the order.
Tracking information may take some time to become active after the shipment has been handed over to the courier partner.
6. Multiple or Split Shipments
An order containing multiple products may, where necessary, be dispatched in more than one package or from different fulfilment locations.
As a result, different items from the same order may occasionally arrive on different dates. Customers will not be charged additional shipping fees solely because Avora chooses to split an order for fulfilment purposes.
7. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order cannot be delivered because the customer has provided an incorrect or incomplete address, Avora will endeavour to assist where reasonably possible. However, additional delivery or reshipping charges may apply.
Customers should therefore carefully review their delivery details before confirming an order.
8. Delivery Attempts and Undelivered Orders
Courier partners may make delivery attempts in accordance with their operating procedures.
If a shipment is returned to Avora because delivery could not be completed due to an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the shipment or another customer-related reason, any request for reshipment may be subject to additional shipping charges.
Personalized products returned as undelivered cannot ordinarily be cancelled or refunded merely because delivery was unsuccessful for a customer-related reason.
9. Delayed or Lost Shipments
If an order has not arrived within a reasonable period after the estimated delivery window, customers should contact Avora at:
Please include the order number and relevant details so that we can investigate the shipment with the applicable courier or logistics partner.
10. Damaged, Defective or Incorrect Products
If an order arrives:
- damaged in transit;
- defective;
- incorrectly personalized due to an error attributable to Avora; or
- materially different from the product ordered,
please contact us at support.avoraindia@gmail.com as soon as reasonably possible after delivery.
Customers should provide the order number together with clear photographs or other reasonable evidence of the issue.
Eligible cases will be handled in accordance with Avora's Refund Policy.
11. Personalized and Corporate Orders
Delivery timelines for personalized products may differ from standard non-personalized products because customization must be completed before dispatch.
Corporate orders, bulk requirements, custom hampers and orders involving company branding may have separately agreed production and delivery schedules.
Where a specific timeline has been agreed with Avora for such an order, that communicated timeline will apply to that order.
12. Force Majeure and Events Beyond Our Control
Avora will not be responsible for delays caused by events beyond its reasonable control, including severe weather, natural disasters, transport disruptions, strikes, government restrictions, courier network disruptions or other similar events.
Where reasonably possible, Avora will assist customers in obtaining updated shipment information.
13. Contact Us
For shipping-related questions or assistance, please contact:
Avora
Email: support.avoraindia@gmail.com
Address: Nirmal Niwas, Tardeo, Mumbai – 400026, Maharashtra, India
Website: avora.ind.in
This version deliberately does not promise a fixed free-shipping threshold, fixed shipping fee, COD fee, or guaranteed 1–2 day dispatch, because we have not finalized those commercial terms. That is much safer than putting invented numbers on the site.